Frequently Asked Questions
Everything you need to know about shopping with Muse 2
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
Muse 2 accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you ship internationally?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track my package?
Once your order is shipped, you will receive an email confirmation with a tracking link. You can also log into your Muse 2 account to view your order history and real-time status.
What should I do if I receive a damaged item?
We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with your order number and a photo of the damage, and we will send a replacement immediately.